How to make a complaint
We hope you will be happy with the care you receive, however if for any reason you are not, a complaint can be made in the following ways:
Verbal Complaint Process
Sally or Sarah will try to resolve the complaint at the first point of contact. If your complaint is not resolved and you want to make a formal complaint then it is important that you confirm this in writing.
Written Complaint Process
The manager will acknowledge the complaint within 2 working days. The complaint will be investigated. A full written reply will be sent to you within 20 working days. The outcomes of all complaints and investigations will be kept on the files held by Sally & Sarah. These details will also be made available to The Care Quality Commission. You may also write to the Care Quality Commission at any time.
Care Quality Commission,
National Correspondence City Gate,
Newcastle upon Tyne
NE1 4PA Tel: 03000 616161